Telephone icon

Telephone

Redialing a Call

9608(Larger phone) Press the ‘Redial softkey Scroll though the recent numbers you have dialed until you find the one you would like to redial Once you have found the number, press the ‘Call’ softkey J129(J phone) Press the ‘Redial softkey On the J phone you only have the option to redial th...

Phone Setups

Avaya IP Office 9608 User Guide (https://www.missouriwestern.edu/its/wp-content/uploads/sites/120/2018/12/Avaya-IP-Office-9608-Quick-Reference.pdf) (PDF) Avaya J129 User Guide (https://www.missouriwestern.edu/its/wp-content/uploads/sites/120/2018/12/AVAYA-J129-IP-Phone-QUICK-REFERENCE-GUIDE.pdf...

Making a Call

Dialing an extension Dial 4 digit extension Press the ‘Call’ softkey (J phone only) Dialing a local call Dial 9 to make an outside call Dial the phone number Press the ‘Call’ softkey (J phone only) Dialing a long distance call Dial 9 to make an outside call Dial the area code followed by ...

Putting a Caller on Hold

9608(Larger phone) Press the ‘Hold’ softkey The line you put on hold will begin to flash green When you are ready to pick the call back up you can press the flashing green line and it will resume the call J129(J phone) Press the ‘Pause’ button When you are ready to pick the call back up, pr...

Transferring a Call

9608(Larger phone) Press the ‘Transfer’ softkey  Dial the 4 digit extension you want to transfer to Wait for the extension to answer and then press the ‘Complete’ softkey J129(J phone) Press the ‘Transfer’ softkey  Dial the 4 digit extension you want to transfer to Press the ‘Call’ softkey ...

Parking a Call Within Your Department

(Note: Every department has 2 “Park” slots, unique to that department) 9608(Larger phone) Press the softkey for one of the two “Park” slots To pick up the call press the “Park” softkey Press the ‘Connect’ softkey J129(J phone) Press the ‘Transfer’ softkey Press # and then your department ...

Conferencing

9608(Larger phone) While on a call, press the ‘Conf’ softkey and then dial the extension or outside line you would like to conference in Once the other line has answered you may press the ‘Conf’ softkey to connect everyone to the call To add additional people to the call just press the ‘Conf’ s...

Twinning

On a 9608 (larger display phone): To set and activate twinning:   - Press the button next to "Twinning" toward the bottom left corner.    - Make sure "Destination" is highlighted and then press the button below "Edit"   - Dial 9 + area code + number (even if this is a St. Joseph number the area c...

Accessing Contacts

9608(Larger phone) Press the button in the center of the phone that looks like a phone book This will bring up the directory of everyone with a phone If you would like to look up a specific person spell their name out by pressing each number once that features the letter from their name Use the...

How to Login to a Campus Telephone

This guide will explain how to login to your campus telephone based on the model.   Avaya 9608 https://mwsu.mojohelpdesk.com/api/v3/mojo_files/182081 Enter your extension as the user, then press enter. Enter "27238" as the password , then press enter. Note: if you receive the message "Retrieval F...

Forwarding

Forwarding the 9608 On the home screen, press the button next to where it says, ‘Call Forward.’ This is typically the last button on the right of the screen. Enter the extension you wish to forward your calls to Press the button under ‘Save’; the bottom row, far left button The button to next to ...

J139 Quick Reference Guide

Logging in to your phone   On the Login screen in the Username field, type your extension. Press one of the following: • Enter • OK • # • Down Arrow In the Password field, type your password.  Press one of the following: • Enter • OK • #  To change the extension number or the password, press Back...

Accessing voicemail from off campus

The procedure for accessing voicemail remotely is to dial your own phone number (example: 271-4567), and when the voicemail picks up, dial *7, and you will be prompted to enter the mailbox number followed by the # sign (example: 4567#), then enter your personal voicemail password (example: 456789...