How to Use this Guide

 1. Locate the issue the you are experiencing within this guide

 2. Follow the steps for that issue
     a. Italicized list items are the troubleshooting questions to help discover the issue
     b. Bracketed sub-list items provide diagnostics assistance.
     c. Bolded sub-list items are the general solution to the issue.

 3. For unlisted issues or further assistance, please create a help desk ticket.
 4. For urgent assistance (e.g. your class has been interrupted by technology issues and you need assistance to continue), contact Helpdesk.

No video on Monitor

1. Is monitor turned on?
        a. [Check the blue light is lit on the bottom right of the monitor.]
        b. Turn the monitor on.
   

 2. Is the computer turned on?
     a. [Check if the power button is lit on the computer tower.]
     b. Turn the Computer on.

 3. Are there loose cables on the back of the monitor?
     a. [Check if any of the cables loose or unplugged from the back of the monitor.]
     b. Ensure all cables are completely plugged into the monitor.

 Fig. 1 - Control Panel

No video on Projector

1. Is the projector turned on?
        a. [Check the “On” button is lit the control panel (fig. 1).]
        b. Press the “On” button
        c. Press the “Off” button, wait approx. 30 seconds, then press the “On” button.
   

 2. Is the control panel (fig. 1) set to “PC”?
     a. [Check the “PC” button is lit on the control panel (fig. 1).]
     b. Press the “PC” button.
     c. Press one of the other source buttons (ex. “Doc Cam”)

 3. Is there video on the monitor but not the projector?
     a. [Check the projector screen and monitor for image.]
     b. Press the windows key and the “P” key simultaneously then select “Duplicate" from the menu that appears on screen.

 4. Are the "Lamp", "Temp", or "Filter" lights lit on the front of the projector? (fig. 2)
     a. [Look at the front of the projector mounted to the ceiling.]
     b. The bulb and/or the filter will need to be replaced, please contact Helpdesk.

 

Fig. 2 - Projector Front 

No Document Camera Display (note to editor, multiple doc cam types)

1. Is document camera turned on?
   Note: there are three different models of document cameras in use in classrooms. Please note the model you are using.
        a. Samsung 850 (round base)
             i. [If there is a red light on the front of the base, the document camera is off]
            ii. Press the document camera power button.
        b. Samsung 860 (square base, labeled "SDP-860" on the base)
             i. [If the power button is not lit, the document camera is off]
            ii. Press the document camera power button.
        c. Elmo TT-12id (white, labeled "TT-12id" on the top of the document camera)
             i. [If the power button is lit red, the document camera is off]
            ii. Press the document camera power button.
        d. Disconnect the power cable on the back of the document camera, wait approximately 10 seconds, then reconnect the power cable.
   

 2. Is the control panel (fig. 1) set to “Doc Cam”?
     a. [Check if the "Doc Cam" button on the control panel is lit.]
     b. Press the "Doc Cam" button.
      **c. Press the "PC" button wait a moment, then press the "Doc Cam" button.**

1. Are there loose cables on the back of the document camera?
        a. [Check if any of the cables loose or unplugged from the document camera base.]
        b. Ensure all cables are completely plugged into the document camera.
    
   

No Audio

1. Is the volume turned up on the control panel (fig. 1)?
        a. [The knob is located on the control panel]
         b. Turn the volume knob to the right until the red light appears.
   

 2. Is the volume muted on the control panel (fig. 1)?
     a. [Check if the mute button is flashing on the control panel.]
     b. Press the mute button on the control panel.

1. Is the volume turned up on the computer?
        a. [Check the volume icon.]
        b. Press the volume increase button on the keyboard.

2. Is the volume muted on the computer?
        a. [Check the volume icon on the taskbar]
        b. Press the mute button on the keyboard

 5. Is the volume turned up in the media player?
     a. [Check if the volume is turned up on the media player control bar.]
     b. Increase the volume in the media player.

1. Is the volume muted on the media player?
        a. [Check the volume icon media player]
        b. Click the mute button.
   

7.  Could the issue be the media?
     a. [Find a  confirmed working audio source to test audio.]
     b. Use a separate source of the media.

 

Lapel Mic Issues

1. Is the lapel mic turned on?
        a. [Is the switched to “On”.]
        b. Turn the switch to “On”.
   

 2. Is the microphone cable completely plugged in?
     a. [Check there is a microphone cable connected to the microphone unit].
     b. Connect the microphone cable to the microphone unit

  4. Are the batteries correctly inserted?
     a. [Compare the orientation of the batteries the diagram labeled on the battery compartment.]
     b. Place the batteries in the correct orientation.

1. Have you put in charged / new batteries.
        a. [Check the drawer for rechargeable or 9-volt batteries]
        b. Place fresh batteries in the microphone.
             i. Replace rechargeable batteries in the charging dock.
            ii. Dispose of non-functioning 9-volt batteries in the trash.
   

  Note: Some classrooms do not have rechargeable batteries and instead use 9-volt batteries. If there are no fresh 9-volt batteries please contact Helpdesk.

Fig. 3 - Wireless Presentation Mouse w/ labeled Controls

Presentation Mouse (Fig. 3) is not working 

1. Is the laser working?
        a. [Point the remote at a surface and press the laser button.]
        b. Is there a round battery in the drawer?
            i. [Open the drawer at the teacher station and look for a silver flat round battery.]
            ii. Replace the battery by pulling the battery compartment out and place a new battery in its place
                1. [The compartment is located at the top of the square hole (where the USB receiver is stored) on the bottom/back of the remote.
                    It is pulled out and a battery is placed where the old battery is located (Fig 4).]
   

             Note: the orientation is important. The smooth side of the batter should be placed face up.

1. Is the mouse moving on screen?
        a. [Use the arrow buttons on the remote to move the cursor on the computer.]
        b. The remote or receiver may not be functioning correctly, please contact Helpdesk
   

fig. 4 - Battery Installation

No Internet Connection

a. Restart the computer.
b. The computer will need to have its connection reestablished to the network, please contact Helpdesk