Troubleshooting icon

Troubleshooting

Clear Chrome browser cache

Open Chrome. Click the menu button in the top right corner https://lh3.googleusercontent.com/gjiwUgGWl6vRccq91absqnedWZ1htK8kXP7cAW0n851Ike_jMp_LzJ2jcFpDdXfU1uSnO_WO9hudmD5PjXwGzWq14aJ0JLZJmQZ28hQpSnuswu1N80-j4sozAIt1sg Click History. https://lh4.googleusercontent.com/p5pzrKDexnCe4_VTqXbRfpu...

Clear Firefox browser cache

Open Firefox. Click History and Bookmarks  in the top right corner. https://lh4.googleusercontent.com/F3BAN8-54NL3ur9sNdfj6tfQd4t90lTxawXIPjbTe-dS-VpYPkOTcIoi6M61KywFMH4CjZ8M29GkSbz96BQOttgOW7ikAqMBzA0WzS76E_fYAaB-JS4TT5K7QfyAZahKlxoJoA0 Click History. https://lh4.googleusercontent.com/i_mUf...

Clear Safari browser cache

Open Safari. Click Safari in the top left corner. Click Preferences. https://lh4.googleusercontent.com/jrffK48898I6bUOSfUVCuQDL5z78vBREf_biRUoNxT3hvt_wgQtPV615oZIgk_KmSom_PzNsPJFvrN9s8tghE4_KBXdsBlJ45Ao7PqTdaVd9NFDdteIAKsthGrKlpZ_SjY7ai7E Click the Privacy tab and then click Manage Website ...

Clear Microsoft Edge browser cache

Open Edge. Click the three dots in the top-right corner. Click Settings. https://lh6.googleusercontent.com/gwmb_YDAMhwP8tBH-a1TKxxYtM8JMTm6ZeeNeIkBrQ8aCWRfSj3g3asKmxTBK7yCVWjSb7fN8H4y7MpHvbFmcK9FOJINPJe_lv7cwdvEp1zC6nAGuiPozxxtUiL-y0gWTsyJXzE Click Choose what to Clear. https://lh3.google...

Disable pop-up blocker Internet Explorer

Open Internet Explorer. Click the Tools Menu in the top right corner. https://lh5.googleusercontent.com/WhF8VoiW4k4r99KMO594Ww2eLVH6EGp8QlmtfsWwQjVwOyQKAuKegcCtVJunV-lwLN1-_PgOHeRjICXGrbMi5M5yxmM5UG1WZa0pXzW8w7_1LqGmjTGoAKSxe_wDP3v835Vs2zc Select Internet Options. Click on the Privacy tab. Unchec...

Disable pop-up blocker Microsoft Edge

Open Microsoft Edge. Click on the Menu button   in the top right corner. https://lh3.googleusercontent.com/X2UkP2RdPa1sPTvKNfQGhKMuTJS1abAfTDtBqFdhqet2Qav9m3UdfkA542fY5q0JCUM7ht8mbw6_XPzBQlvi1pvPLZUe-fq7c6oOf0CwTEBAhbM45ozaaj7pK9jEK0BaGo4Z8QU Select " Settings", and then click " Privacy & securi...

Disable pop-up blocker Firefox

Open Firefox. Click on the Menu button   in the top right corner. https://lh4.googleusercontent.com/yuRMWbQjoDSGfoj_1fC23W11fEhXsqnr8EAnv4xXRerfqDGUEL0qjogx8KW4y2yMa1SGTP-7IebW48Q1Xxm5il7iplrZMexYFCx5CXiIYtoAScCZeJXIjdwObM0mnngIfpvMCX0 Select Options.  https://lh6.googleusercontent.com/ant5GV_vb...

Disable pop-up blocker Google Chrome

Open Google Chrome Click on the Menu button in the top right corner. https://lh5.googleusercontent.com/DcHPVtS9TLqZ-wdzTLjdykHJKtVPYM2aSEtQsf2S-k0Ovnf46jTGQ7CjKLp3LFbR4FoRcJIM2rprz-kBeI0UsOsP4IHERHEyJfpqzcmgNhzpMf3f8wKdpGgAsjBN6_xjTkedqfI   3. Select Settings. https://lh4.googleusercontent.co...

Disable pop-up blocker Safari

Open Safari   Click Safari in the top left corner.    Select  " Preferences".  https://lh6.googleusercontent.com/HdFQykNWEIaJayI0u6OLhsK2eJVQjmQHBp4nOxnG8d9-T5AlmVp92xHWv8G8hSqsvY9by8v-xmP9PqKfk5GEmCEY77-iM_PSwRuv4aWTSr24CoRXtsWGdc6wdfNtWPd5kPkUpzg   4. Click the Websites tab.   5. In t...

Find MAC address Nintendo Wii

Start your Wii, without a disc. Click the Wii button at the bottom of the start screen. To the right, click Wii Settings. Go to the Next Set of settings, by selecting the arrow on the right. Click Internet. At the bottom of the screen, select Console information. The MAC Address will then come u...

Find MAC address Nintendo Switch

Select "System Settings" from the HOME Menu.  Scroll down through the menu and select "Internet". The Nintendo Switch console's MAC address will be listed under "Console MAC Address".  Click here (https://provision.missouriwestern.edu/registermac/)to register your MAC address, this will require y...

Find MAC address Chromebook

At the bottom right, select the time. Select the Wi-Fi network . At the top of the box, select Information  You'll see your Chromebook's IP address and IPv6 address. Your MAC address is labeled "Wi-Fi." Click here (https://provision.missouriwestern.edu/registermac/)to register your MAC address, t...

Smart TV

This is a general use guide for finding a MAC(physical hardware address) on a Smart TV. Please consult your specific device manufacturer for how to find the information on the specific TV you have. Use your remote to open the Smart TV to open up the menu In the menu look for network Look fo...

Find MAC address Amazon Fire TV Stick

From the Fire TV or Fire TV Stick’s home screen, scroll down to “Settings”. Next, scroll to the right and select “System”. Next, Scroll down to and select “About”. Next, Scroll down to “Network”. Your Fire TV or Fire TV Stick’s MAC Address will be listed on the right in the format xx:xx:xx:xx:xx:...

Computer Audio Troubleshooting

If the computer audio is not working, check the following: The audio source is turned up (i.e., video or audio players) The computer volume is turned up The classroom control panel  volume knob is turned up The classroom control panel "Audio Mute" button is disable (not flashing) The classroom ...

Classroom Technology Issue Troubleshooting Guide

How to Use this Guide  1. Locate the issue the you are experiencing within this guide  2. Follow the steps for that issue      a. Italicized list items are the troubleshooting questions to help discover the issue      b. Bracketed sub-list items provide diagnostics assistance.      c. Bol...

Perceptive Content(Image Now) Profile Issues

Setting up a Perceptive Content (ImageNow) profile If you receive this error while trying to login to Perceptive Content, you will need to manually recreate your connection profile. https://mail.google.com/mail/u/0?ui=2&ik=a71f52aa65&attid=0.1&permmsgid=msg-f:1688341427160728206&th=176e3195317dc2...

Document Camera Assistance

For assistance with MWSU document cameras, please visit one of the related articles linked below Samsung 860 Doc Cam  https://mwsu.mojohelpdesk.com/api/v3/mojo_files/376611 Helpful Links Samsung 860 Document Camera Rotation (https://mwsu.mojohelpdesk.com/help/article/265045) Document Camera...

(WiP) Kemper Recital Hall, Spratt Hall 101

This is where Spratt 101 specific Directions will Go

Connect Student Devices to Resnet

https://mwsu.mojohelpdesk.com/api/v3/mojo_files/1095512 HOW TO CONNECT TO RESNET Access the Missouri Western portal – for the FIRST device you use to get online use a phone or laptop Go to your wireless settings on your device (iphone pictured below), navigate to the SSID list, Find “WiFi Star...