Troubleshooting

Clear Chrome browser cache

Open Chrome. Click the menu button in the top right corner Click History. Click Clear browsing data. In Advanced , select all items. Be sure to select Cached images and files to clear the cache. Note: Be sure to set the Time range to "All time". Click Clear Data. Exit Chrome completely....

Clear Firefox browser cache

Open Firefox. Click History and Bookmarks  in the top right corner. Click History. Click Clear Recent History. Select boxes to clear.  Select Cache to clear the browser cache. Note: Be sure to set the Time range to clear to "Everything". Click Clear Now. Exit Firefox completely. Mac: ...

Clear Safari browser cache

Open Safari. Click Safari in the top left corner. Click Preferences. Click the Privacy tab and then click Manage Website Data to bring a drop down. Choose Remove all Website Data. Note: For Macs running Mojave, the option will say Manage Website Data.Click Remove Now in the popup window.Note:...

Clear Microsoft Edge browser cache

Open Edge. Click the three dots in the top-right corner. Click Settings. Click Choose what to Clear. Select each box and click Clear. Exit Microsoft Edge completely by clicking the X at the top-right corner of your browser.

Disable pop-up blocker Internet Explorer

Open Internet Explorer. Click the Tools Menu in the top right corner. Select Internet Options. Click on the Privacy tab. Uncheck the box labeled Turn on Pop-up Blocker. Click Apply, then OK.

Disable pop-up blocker Microsoft Edge

Open Microsoft Edge. Click on the Menu button   in the top right corner. Select " Settings", and then click " Privacy & security" Note:If the words are not visible, click the button. 4. Click the " Block pop-ups" toggle button to turn it off.

Disable pop-up blocker Firefox

Open Firefox. Click on the Menu button   in the top right corner. Select Options.  Click on the Privacy & Security tab on the left-hand side.  Uncheck the box labeled Block pop-up windows.

Disable pop-up blocker Google Chrome

Open Google Chrome Click on the Menu button in the top right corner.   3. Select Settings.     4. Click Advanced on the left of the new tab.  5. Click  Privacy and security.  6. Scroll down to "Privacy and security" and click Site Settings  7. 8. Click the toggle button to allow pop-ups, or ma...

Disable pop-up blocker Safari

Open Safari   Click Safari in the top left corner.    Select  " Preferences".    4. Click the Websites tab.   5. In the bottom-right corner, change the When visiting other websites drop-down menu to "Allow"

Find MAC address Nintendo Wii

Start your Wii, without a disc. Click the Wii button at the bottom of the start screen. To the right, click Wii Settings. Go to the Next Set of settings, by selecting the arrow on the right. Click Internet. At the bottom of the screen, select Console information. The MAC Address will then come u...

Find MAC address Nintendo Switch

Select "System Settings" from the HOME Menu.  Scroll down through the menu and select "Internet". The Nintendo Switch console's MAC address will be listed under "Console MAC Address".  Click hereto register your MAC address, this will require your MWSU login**Once you have registered your device...

Find MAC address Chromebook

At the bottom right, select the time. Select the Wi-Fi network . At the top of the box, select Information  You'll see your Chromebook's IP address and IPv6 address. Your MAC address is labeled "Wi-Fi." Click hereto register your MAC address, this will require your MWSU login**Once you have regi...

Smart TV

This is a general use guide for finding a MAC(physical hardware address) on a Smart TV. Please consult your specific device manufacturer for how to find the information on the specific TV you have. Use your remote to open the Smart TV to open up the menu In the menu look for network Look for a m...

Find MAC address Amazon Fire TV Stick

From the Fire TV or Fire TV Stick’s home screen, scroll down to “Settings”. Next, scroll to the right and select “System”. Next, Scroll down to and select “About”. Next, Scroll down to “Network”. Your Fire TV or Fire TV Stick’s MAC Address will be listed on the right in the format xx:xx:xx:xx:xx:...

Computer Audio Troubleshooting

If the computer audio is not working, check the following: The audio source is turned up (i.e., video or audio players) The computer volume is turned up The classroom control panel  volume knob is turned up The classroom control panel "Audio Mute" button is disable (not flashing) The classroom c...

Classroom Technology Issue Troubleshooting Guide

How to Use this Guide  1. Locate the issue the you are experiencing within this guide 2. Follow the steps for that issue      a. Italicized list items are the troubleshooting questions to help discover the issue      b. Bracketed sub-list items provide diagnostics assistance.      c. Bolded sub-l...

Perceptive Content(Image Now) Profile Issues

Setting up a Perceptive Content (ImageNow) profileIf you receive this error while trying to login to Perceptive Content, you will need to manually recreate your connection profile. To manually recreate the connection profile, do the following: 1) Open the Perceptive Content client 2) At the top, ...

Document Camera Assistance

For assistance with MWSU document cameras, please visit one of the related articles linked below Samsung 860 Doc Cam  Helpful Links Samsung 860 Document Camera RotationDocument Camera Software-Samsung 860 Samsung 850 Doc Cam Helpful Links Recording from the Document Camera - Samsung 850

(WiP) Kemper Recital Hall, Spratt Hall 101

This is where Spratt 101 specific Directions will Go

Connect Student Devices to Resnet

HOW TO CONNECT TO RESNET Access the Missouri Western portal – for the FIRST device you use to get online use a phone or laptop Go to your wireless settings on your device (iphone pictured below), navigate to the SSID list, Find “WiFi Start Here” and click the “information” on that SSID, Turn...