General
Install Adobe apps
Visit https://lh4.googleusercontent.com/xYLlpAI0Yhr76k8JTD2yB9wq1UOvGI4qbou4vS8TyL6n9FRZkckDujAFMo_mZloZty-CJErN8OZBxdrx4h7CrNdh6nnUE8L8eLh2xBae1pL6lEs5N27aOlIqMt-istB8o6Gk-Wzt If prompted, select Company or School Account and then enter your password. Or provide your credentials in your scho...
Remote Access Network Drives
Access to the shared drives, department drives, and P: drive is available through a web-based service called Serv-U. This publicly available service works on most any device, and is available to all faculty, staff, and students. Files can not be edited in place using this service. They must be do...
Importing and Exporting Google Chrome Bookmarks
Google Chrome Bookmarks If you sign in with a Google account, Google should automatically import your website bookmarks. It is still recommended to create a backup file in the event your bookmarks may not save properly. Navigating to Bookmarks Manager Click the three dots button in the top righ...
Check web browser versions and how to update
Web Browsers are software that allow you to view, save information about, and use web pages. Common web browsers include Mozilla Firefox, Google Chrome and Internet Explorer. Keep your web browser software up to date for your computer to work well, for videos and sound files to play, and for comp...
Install Office 365
Go to griff.vn/office (http://griff.vn/office) Sign in with your Missouri Western email. https://lh3.googleusercontent.com/O4sbGscoUpSc2wU6nxTtJvtSpucA9o3tV5edO32dWlc49bG80UQM-RbFZZ5OE4IRP_2W46pjIqwSxHr_uOaDiY0q3WviSr2_JID6geFT5CwAN01xlb-Dyq1ceAuci7i6_vjwl_k Click either; I am...
Computer discounts for students and employees
Computer discounts for Missouri Western students and employees are available at the following websites: Dell https://www.Dell.com/DellU/MissouriWestern (https://www.dell.com/DellU/MissouriWestern) Apple https://www.apple.com/us-hed/store (https://www.apple.com/us-hed/store)
Remotely access Windows 10 device from Windows 10
Remote Computer Lab Access Tool Guide (Please note that depending on your internet connection speed, the initial login time may take several minutes) https://lh5.googleusercontent.com/WwxQMEhv6t9Tko31qCEvfiIb06LmiVXR2kz63cnGapWQSrglclbH7dzRKkxsQImXwAjJS0X3wIMT9989MHhE48mFPS7Z7gWpM4FJcMgxdO8JE...
Remotely access Windows 10 device from macOS
Remote Computer Lab Access Tool Guide (Please note that depending on your internet connection speed, the initial login time may take several minutes) Go to your browser and navigate to https://lh5.googleusercontent.com/iz437ODBEy1wKMEMkVH4DNOEehxuiHMQBrmB8t0irfoBDDmcY3Oo7zbxUIYqdx7wWxNNFIFc6T3F...
Remotely access Windows 10 device from Chromebook
Remote Computer Lab Access Tool Guide (Please note that depending on your internet connection speed, the initial login time may take several minutes) Go to your browser and navigate to https://remoteaccess.labstats.com/missouri-western-state-university (https://remoteaccess.labstats.com/mis...
Important terms to know
G-Number- Your Missouri Western ID number, example G00000000 Goldlink- Missouri Western's Student information portal used for many essential student functions(Register, Pay bill, view financial aid, view schedule) Canvas- Missouri Western's online learning management system. It is used for de...
How to enter a ticket
Open your preferred web browser(Firefox, Chrome, Edge, etc) Type in mwsu.mojohelpdesk.com (http://mwsu.mojohelpdesk.com) or griff.vn/mojo (http://griff.vn/mojo) Once at the main page you will see the options to create a new ticket or a settings button in the upper right corner, make sure to c...
New Student One Stop Tech Page
As a new student at Missouri Western State University, the following links will be helpful as you arrive on campus. Below you will find how to connect personal devices to the university's Wi-Fi, activate your account, important technology terms to know and our password policy. Activate Your Acc...
Switching out of S Mode in Windows 10
Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't b...
Computer Audio Troubleshooting
If the computer audio is not working, check the following: The audio source is turned up (i.e., video or audio players) The computer volume is turned up The classroom control panel volume knob is turned up The classroom control panel "Audio Mute" button is disable (not flashing) The classroom ...
Remote Computer Lab Access Guide
About the LabStats Remote Access Tool Missouri Western allows access to on campus computers through a remote location. Using the LabStats Remote Access Tool (https://griff.vn/remotelab), you are able to see which computers are available for remote access dashboard. A computer is considered availa...
Account Security
In an effort to further enhance Missouri Western cyber defenses, we want to highlight a common cyber-attack that everyone should be aware of – phishing. "Phishing" is the most common type of cyber attack that affects organizations. Phishing attacks can take many forms, but they all share a comm...
Has my account been compromised or "Hacked"?
Here are some ways to check your account for possible signs of having been hacked: Check to see if you can still log in to the account If you are unable to log in: If you can't get into the account, using an alternate email account, send a copy or photo of your MWSU ID (or a picture ID) and your ...
Perceptive Content(Image Now) Profile Issues
Setting up a Perceptive Content (ImageNow) profile If you receive this error while trying to login to Perceptive Content, you will need to manually recreate your connection profile. https://mail.google.com/mail/u/0?ui=2&ik=a71f52aa65&attid=0.1&permmsgid=msg-f:1688341427160728206&th=176e3195317dc2...
How to install BlackMagic Pro
The Blackmagic H.264 Pro Recorder has a USB drive attached to it. On the USB drive is the Blackmagic Desktop Video installer and a Read Me file with instructions. The main thing when troubleshooting this device is that the USB cable from the device to the computer has to be plugged in prior to s...
BeyondTrust Remote Support
Features With beyondtrust (https://www.beyondtrust.com/remote-support) (formally Bomgar), Technology Services staff can access endpoints, on and off the University network. Technology Services staff can resolve issues directly, rather than talking a user through often elaborate or confusing proce...
Event Space Guides
This guide explains the proper use and operation of presentation equipment located in MWSU event spaces. Note: Operations not listed in this guide are not permitted. Alteration of the presentation equipment is not permitted. Users of the presentation equipment are responsible for the proper ...
Document Camera Assistance
For assistance with MWSU document cameras, please visit one of the related articles linked below Samsung 860 Doc Cam https://mwsu.mojohelpdesk.com/api/v3/mojo_files/376611 Helpful Links Samsung 860 Document Camera Rotation (https://mwsu.mojohelpdesk.com/help/article/265045) Document Camera...
(WiP) Kemper Recital Hall, Spratt Hall 101
This is where Spratt 101 specific Directions will Go
Network/Email Access and Registration Information
Network Access and Registration All devices connecting to the Missouri Western network are required to be registered or authenticated via username/password. Only employees, enrolled students and other authorized users may use the Missouri Western network. There is an MWSU-guest network for camp...
Computer Lab Locations & Hours
Drop-In Labs Hearnes Center Library Hearnes Center 301 Hearnes Center 306 50+ desktop computers in labs and individual study rooms, 16 new laptops for checkout use in the Library Hours during Fall/Spring Semesters: M-TH 7:30am-11pm, F 7:30am-4:30pm, Sat 10am-5pm, Sun 2pm-11pm Blum Union Lobbies 8...
Apple ID sign out
Sign out on your iPhone, iPad, or iPod touch Go to Settings > [your name]. Scroll down to the bottom. https://lh4.googleusercontent.com/W6uAjJsD9KT2uAWpZGtpGPkNtSdAVk48gxjRe9u6OwFzkdOHalyg8C8QXah-OyNjDjpE0xRbKwrNOKm6HzQrnNoH-xjkZU_FA3V9OC0KwuVVbzrtL105sT_ilnlz4-0hykmCTyq1 3. Tap Sign Out. 4. E...
Panopto Video Assignment Instructions for Students
Guide for students to turn in video projects using the assignment folder in Panopto There are 2 ways to create a video to turn in for assignments in your class. You can create the video using Panopto (Panopto Recorder), which will automatically load the video into Panopto. Or, you can use your...
How to run a channel scan
How to run a channel scan A general guide on how to run a cable tv channel scan Scanning (or rescanning) for channels is mostly an automated process. While these steps are different for each TV, the process is similar on most TVs. Here are some more general instructions, which should help you ge...
How to connect to the Residential Halls network (ResNet)
In your browser go to www.missouriwestern.apogee.us (http://www.missouriwestern.apogee.us) and follow the directions under "Get Connected". You use your Missouri Western username and password to log in. https://mwsu.mojohelpdesk.com/api/v3/mojo_files/743438 24/7 support for the Residential H...
25Live-How to schedule an event
How to create an event in 25Live. IMPORTANT: 25Live is only available to schedule events within an active semester. Due to ongoing course scheduling in future semesters, 25Live is not available until course scheduling is complete. 25Live User Guide.pdf 950.71 KB (https://mwsu.mojohelpd...
Connect Student Devices to Resnet
https://mwsu.mojohelpdesk.com/api/v3/mojo_files/1095512 HOW TO CONNECT TO RESNET Access the Missouri Western portal – for the FIRST device you use to get online use a phone or laptop Go to your wireless settings on your device (iphone pictured below), navigate to the SSID list, Find “WiFi Star...