Install Adobe apps

Visit  If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen.  From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps. For more information on how...

Remoting Into Your Office Machine

Sometimes it is more practical or even needed to use your own office machine. This may occur if your home computer is not fast enough to run a program you want or if you need to use software that is only licensed/installed on your office machine. Once your home computer is set up with the VPN, yo...

Install Office 365

Go to portal.office.comSign in with your Missouri Western email and password. Then click Install Office. Then select “Other install options” Then click the Install Office button to begin downloading the setup file. Once it has finished downloading, locate and run the setup file. Office w...

Gmail out of office reply

If you'll be away from your Gmail account, like on a vacation or without access to the Internet, you can set up a vacation responder to automatically notify people that you won't be able to get back to them right away. When people send you a message, they'll receive an email response containing w...

Computer recommendations

Computer recommendations Computer Technical Specification RecommendationsUpdated for 2025–2026Minimum Configuration13"-15" monitor Windows 11 or macOS 13 Ventura (or later respectively) Intel i5 (12th gen or newer), AMD Ryzen 5 (6000 series or newer), or Apple M1 chip or better 16 GB RAM 512 GB S...

Computer discounts for students and employees

Computer discounts for Missouri Western students and employees are available at the following websites: Dell https://www.Dell.com/DellU/MissouriWestern Apple  https://www.apple.com/us-hed/store

Gmail Appointment Slots

Gmail Appointment Slots You can set up a block of appointments on your calendar that other people can reserve. For example, professors can invite their students to reserve time during office hours each week.Appointment slots are useful when you do not know who needs to meet with you, but you want...

HDCP Explanation

AV is easily one of the most important tools you have at your disposal for teaching in classrooms. When it goes right, you can express and convey complex ideas and theories. When it goes wrong, it's hard to get back on track with a new plan for the day. We understand this and work diligently to m...

Moving and Copying Videos to a Different Folder in Panopto

Moving & Copying a Video to a Different Folder in PanoptoTo move a video file to a different folder in Panopto, you simply change the Parent folder for that video.  To copy a video to another folder, you must first make a copy of the video, then move that copy to another folder.  This is done one...

Viewing Analytics for a Panopto Video

This will show you how to view which students have watched a video you have in your Panopto folder, and how much of that particular video they viewed. Find the video in your Panopto Recordings folder for which you wish to view the stats.  Hover over the video until the 5 option buttons appear.  ...

Adding Link to a Panopto Video into a Canvas Module

These instructions are on how to add a link to a Panopto Video for your students to click on in a module.Click on the “Modules” tab on the left hand side of the Canvas page.Find the specific Module you wish to put the video into.  Click the “+” plus sign on the far right side of the Module’s titl...

Adding and Editing Captions for Panopto Videos

To add captions to a Panopto video, you need to import the auto captions from the edit menu.  Once they have been imported, you can then edit the words in case the auto/computer captions did not use the correct terminology. First, choose which video in your Panopto folder you wish to add caption...

Uploading a Zoom Recording into Panopto

Recording Zoom to the Local MachineIf you have a Pro License associated with your Zoom account, you will have the option to record to your local machine or to the Cloud.  If you have a Basic account you will only be able to record to your local machine.With a Pro License, when you click the recor...

Zoom Basic and Pro Accounts

Missouri Western State University has an Educational Account with Zoom.  This gives us an unlimited number of Basic Accounts, and a limited number of Pro Licenses to use for our Staff and Faculty.  If you have signed up for a Basic/Free account on your own using your Missouri Western email addres...

Creating an Assignment Folder in Panopto

Having Students Upload a Video to Your Class’s Panopto Folder As part of a class assignment, you may need your students to upload a video assignment into your Panopto folder. As the professor, you are the ‘creator’ of the folder, and as students, they are the ‘viewer’ of the folder.  Viewers can ...

Setting the Availability of a Panopto Video

If you ever find yourself needing to record a video, but you do not want your students to have access to it until a certain time and date, you can adjust the availability of that video in Panopto.After the video has been recorded or uploaded, hover your cursor over the video until the 5 option bu...

Best practice input selections for recording in the classrooms

Every classroom and Computer Lab on campus has the capability to record your screen and some form of Audio and Video from the room. There are three main types of classrooms you need to be aware of before you can make the right choice for recording. Those three types are: Rear camera and Lapel, We...

Canvas Help for Faculty

Please use the following links for assistance when building/converting a course for use in Canvas.We will continue to add video and written instructions for all functions in Canvas, therefore this list will continue to grow. However, if there is a topic that is missing from this list that you wan...

How to enter a ticket

Open your preferred web browser(Firefox, Chrome, Edge, etc) Type in mwsu.mojohelpdesk.com or griff.vn/mojo Once at the main page you will see the options to create a new ticket or a settings button in the upper right corner, make sure to click the 3 bar settings button and 'Login to check your ti...

Requesting Technology Pickup

To have MWSU technology equipment retrieved by Technology Services for surplus or redistribution, a Helpdesk ticket must be made at griff.vn/helpdesk. In addition to the standard form information please provide detailed information on what equipment is to be retrieved (i.e. the MWSU tag Number an...

Has my account been compromised or "Hacked"?

If you believe your account has been compromised you can take immediate steps to secure it.1. Change your password. Go to www.missouriwestern.edu and scroll down to the bottom, click Goldlink on the right side, then click on Forgot Password. Select your personal email address or mobile numbe...

Canvas Quizzes and Lockdown Browser(Faculty)

Canvas>New Quizzes>Canvas is rolling out a new quiz tool called New Quizzes, which will eventually replace the current Quizzes tool.  Currently, the Quizzes tool is the default option, however, New Quizzes can be activated and used now in your Canvas courses. You can activate New Quizzes under Se...

Perceptive Content(Image Now) Profile Issues

Setting up a Perceptive Content (ImageNow) profileIf you receive this error while trying to login to Perceptive Content, you will need to manually recreate your connection profile. To manually recreate the connection profile, do the following: 1) Open the Perceptive Content client 2) At the top, ...

Spring 2021 Faculty Classroom Technology Guide

Classroom Technology UseBasic classroom technology training video  https://mwsu.mojohelpdesk.com/help/article/255352 Rechargeable batteries for lapel microphones https://mwsu.mojohelpdesk.com/help/article/260041Classroom Technology Issue Troubleshooting Guide  https://mwsu.mojohelpdesk.com/help/a...

Requesting Access to Microsoft Visio

Please note, the Microsoft Visio license is only available for MWSU owned devices and is only available to active MWSU Employees. Requesting to Microsoft Visio Log into Windows on your PC Open Software Center by opening the start menu and typing “Software Center” into the search bar. Locate the...

How to install BlackMagic Pro

The Blackmagic H.264 Pro Recorder has a USB drive attached to it. On the USB drive is the  Blackmagic Desktop Video installer and a Read Me file with instructions. The main thing when troubleshooting this device is that the USB cable from the device to the computer has to be plugged in prior to s...

Important terms to know

G-Number- Your Missouri Western ID number, example G00000000 Goldlink- Missouri Western's Student information portal used for many essential student functions(Register, Pay bill, view financial aid, view schedule) Canvas- Missouri Western's online learning management system. It is used for delive...

Document Camera Assistance

For assistance with MWSU document cameras, please visit one of the related articles linked below Samsung 860 Doc Cam  Helpful Links Samsung 860 Document Camera RotationDocument Camera Software-Samsung 860 Samsung 850 Doc Cam Helpful Links Recording from the Document Camera - Samsung 850

(WiP) Kemper Recital Hall, Spratt Hall 101

This is where Spratt 101 specific Directions will Go

Downloading Videos from Panopto

Instructions on how to download videos fromPanopto for permanent storageThe first thing you need to know, videos will not look the way they do in Panopto.  If you use both your camera and a PowerPoint, the default for downloading the video is a picture-in-picture setting with the camera in the lo...

Computer Lab Locations & Hours

Drop-In LabsHearnes Center LibraryHearnes Center 301Hearnes Center 30650+ desktop computers in labs and individual study rooms, 16 new laptops for checkout use in the LibraryHours during Fall/Spring Semesters: M-TH 7:30am-11pm, F 7:30am-4:30pm, Sat 10am-5pm, Sun 2pm-11pmBlum Union Lobbies8 deskto...

How to turn off mac address randomization or private addressing on Apple devices

iPhone 13's and devices running iOS 14 or higher will need to turn off mac address randomization also known as private address.Apple iOS 14 iPhone, iPad, or iPod touch - Turn off private address Open the Settings app, then tap Wi-Fi. Tap the information button (i) next to a network. Tap Use Priv...

How to turn off mac address randomization or private addressing on Android devices

For devices running Android 10 and later you will need to turn off mac address randomization also known as private address. 1. Swipe down from the top of the screen. 2. Press and hold the Wi-Fi icon until the network list opens. 3. Tap the settings Icon (typically looks like a gear). 4. In the MA...

Accessing Courses for Upcoming Semester

Canvas courses for any upcoming semester will not be available prior to the term starting.  You may see published courses on your dashboard however, if the instructor has not published the course and opened the course date earlier than the default term date, students will not have access.  You mu...

Removing Old Courses from Canvas Dashboard

If you are seeing courses on your Canvas dashboard from previous semesters, those may be still open for other students to complete course work. You may remove them, if you no longer want to see them, by clicking Courses then All Courses and UN-STAR any courses to have them removed from the dashbo...

Gmail and Google Apps training and support

The Missouri Western campus uses google workspace for its email (Gmail), personal calendars and mobile collaboration apps. For introductions to the apps and training visit the Google Workspace Learning Center here.For specific troubleshooting for our more common Google apps, you can select the sp...

Activate your MWSU account for students, faculty and employees

You should receive an email with your username and your account activation code.   In this below example we are showing a test account for Sam Student.  Username: sstudent4Activation code:  V9SQ206r  (your username and activation code will be unique to you)To activate your account go to www.misso...

How to send a message to the campus admininfo listserv and how to see listserv's you are subscribed to.

25Live-How to schedule an event

How to create an event in 25Live.  IMPORTANT:   25Live is only available to schedule events within an active semester.  Due to ongoing course scheduling in future semesters, 25Live is not available until course scheduling is complete.  25Live User Guide.pdf 950.71 KB

Adding the Missouri Western Course Template to Canvas Course

All Missouri Western courses are required to have the Missouri Western course template as their homepage. Here are instructions on how to install in template in your Canvas course(s):Importing And Using The Missouri Western Course Template.pdf